T-Mobile customer has his account name changed to "IDIOT IDIOT" after a dispute

T-Mobile is arguably the most customer friendly of the four major carriers. Yet, one might say that there are some cracks in the facade. Not too long ago, some former employees revealed that T-Mobile reps are under so much pressure to hit certain sales targets, that some allegedly resorted to signing up new customers for certain extras that they did not ask for. Now, a new incident is being looked at by T-Mobile executives all the way up to president and CEO John Legere.

Apparently, a gentleman by the name of Kurt had taken advantage of T-Mobile's Apple iPhone 7 trade-in promotion. He surrendered ...