Wednesday, 19 February 2020

Uber introduces new on-trip report tool for passenger safety and feedback

Passenger safety and peace of mind are very important to companies such as Uber or Lyft. Neowin has brought to our attention a , a report tool where you can report safety incidents or other complaints during the trip. This option is specifically for non-urgent issues.

shows that passengers are not likely to report everything that bothered them if the feedback is done after the ride, especially if it’s something insignificant, mainly because people forget or are distracted by other situations.

However, for Uber, it’s very important to receive feedback from its users, so it has created ...

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